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How can I enable two-step authentication on my account?

To increase the security of your investment account, we strongly advise you to activate two-step authentication for logging into your account. After entering your username and password, you will be asked for a code that is generated on a second device with which you can then log in.

To install this additional security feature, you first need to have a two-factor authentication app installed.

You can then set up the two-step authentication via the 'Security' heading in your profile. This can be found under 'Personal settings'. After you have clicked on 'Enable', a QR code will be displayed. You then need to scan this code with your two-step authentication app and enter the 6-digit code displayed on your device. The link is now complete and the two-step authentication is activated.

Frequently asked questions

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When a two-step authentication is installed, an additional step in the login process is created. After having entered your username and password, the site for which you are trying to log in will request a 6-digit code. This code is only displayed on the device for which the two-step authentication was set up (the linked device) and refreshes every 30 seconds.

After entering the code that is shown on the linked device, you will be able to continue to log in.

"GA" is short for "Google Authenticator", which is one of the most popular and well-known two-step authentication apps.

Due to the ease of use and popularity of this app, our login process is targeted towards Google Authenticator users. However, you can also choose a different app to set-up this security feature.

Yes, this is possible. Please note that you must first transfer your account via the Google Authenticator app. You do this as follows. Tap the three dots at the top right and select Export Accounts.

Yes, you can use a two-step authentication app of your choice to set-up the additional security feature and generate the required code.

If you no longer have access to the device on which the authentication code is generated, you would have to first delete the existing link between your device and your investment account. Afterwards, you can login using only your username and password and restart the set-up. To delete the existing link, please contact our Service Desk by phone.

If you are using Google Authenticator, you can check if the time settings of the Google Authenticator app are synced correctly with your phone's time settings. Tap the three dots at the top right in the Google Authenticator app, then tap Settings. Select Time Correction for Codes and choose Sync now. 

If this doesn't work, or if there is some other reason why the code that is generated on your device is not working, it would be best to reset the two-factor authentication. To do so, please contact our Service Desk by phone.

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